How to request a return
A request to return product must be made by phone (802) 585-1098 or email firstname.lastname@example.org. If you believe it is a product defect, please include pictures in the email. We will then notify you of the approval or rejection of your request. Please include your order # or name of person who ordered the product and a phone # to reach you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The amount of time before you see a credit on your card is dependent on your payment provider so contact them to inquire.
You will be responsible for paying your shipping costs when returning your item. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Not seeing your refund?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us: